1.Personal Information
The personal information collected by Online Monstar Inc. (hereinafter referred to as "the Company") includes information that can be used to identify an individual, such as:
Details that specifically identify an individual, including address, name, phone number, email address, login ID, password, nickname, and IP address (including data that, when combined with other information, may identify an individual).
Information related to the customer’s use of the Company’s services, such as the content of services used, usage dates and times, and usage history, in connection with the services provided by the Company (hereinafter collectively referred to as "the Company Services").
2.Acquisition and Collection of Personal Information
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Through Company Services: The Company acquires and collects personal information that customers voluntarily provide when using the Company Services.
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Through Email, Mail, and Other Written Communication: The Company collects personal information provided by customers via email, mail, or other written correspondence.
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Through Access to Company Websites: The Company collects usage data when customers access the Company’s websites, including URLs, browser types, mobile device types, IP addresses, and other relevant information.
3.Purpose of Acquisition and Use of Personal Information
The Company acquires and uses personal information lawfully and fairly for the following purposes. Unless otherwise agreed by the customer, personal information will not be used beyond the scope necessary to achieve these purposes:
- To provide the Company Services.
- To create a safe and secure environment for the use of the Company Services.
- To respond to inquiries and provide support related to the Company Services.
- To conduct research, data analysis, and improvements to the Company Services.
- To send information about recommended products or services.
- To communicate with customers as needed.
- To manage and disseminate the Company’s investor relations (IR) information.
- To address violations of the Company’s terms and policies (hereinafter "Terms").
- To notify customers of changes to the Terms of the Company Services.
- For other purposes agreed upon between the Company and the customer.
- To provide information about products and services offered by the Company’s group companies (the Company, its subsidiaries, and affiliates).
- For purposes specified by law.
- For purposes related to the above.
4.Management of Personal Information
The Company will take all necessary measures to prevent the loss, damage, leakage, or unauthorized use of personal information. To ensure the safe management of personal information, the Company will appoint a Personal Information Protection Manager. The Company will also strive to maintain the accuracy and timeliness of personal information, ensuring it is managed within the scope of its intended use.
5.Outsourcing the Handling of Personal Information
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The Company may outsource the handling of personal information to third parties in order to achieve its operational objectives. In such cases, the Company will select third parties that are recognized for their proper management of personal information. The Company will also establish contracts with necessary provisions to ensure personal information protection and will oversee the third parties’ handling of the data appropriately.
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When outsourcing to third parties located in foreign countries (excluding those recognized by law as having personal information protection systems equivalent to Japan’s standards), the Company will ensure that the necessary frameworks for continuous compliance with legal requirements are in place before entering into contracts with such parties.
6.Provision and Disclosure of Personal Information to Third Parties
- The Company will obtain the user’s consent in advance when providing personal information to third parties. However, this does not apply in the following cases:
1.1 When required by the Personal Information Protection Law (hereinafter referred to as the "Personal Information Protection Law") or other applicable laws.
1.2 When necessary for the protection of life, body, or property.
1.3 When a disclosure request is received from a public institution or its delegate.
- Notwithstanding the above, the recipient of personal information provided by the Company is not considered a third party in the following cases:
2.1 When the Company outsources all or part of the handling of personal information within the scope necessary to achieve the purpose of use.
2.2 When personal information is provided due to the succession of business in the case of a merger or other reason.
2.3 When personal information is jointly used as described in "4. Joint Use of Personal Information" or when personal information is jointly used for other purposes, provided that the customer is notified in advance of the items of personal information to be jointly used, the scope of users, the purpose of use, and the name or title, address, and name of the representative of the person responsible for managing the personal information, or when this information is made easily accessible to the customer.
- Notwithstanding the first clause, if the recipient of personal information provided by the Company is a business entity in a foreign country (excluding those recognized by law as having a personal information protection system equivalent to Japan's standards), the Company will enter into a contract with such a business entity that ensures the necessary measures for continuous compliance with the legal requirements for personal information protection, and will appropriately supervise the entity, ensuring they are not considered a third party.
7.Disclosure, Correction, and Suspension of Use of Personal Information
The Company will appropriately respond to user requests for notification of the purpose of use, disclosure, correction, addition, deletion, suspension of use, or records of third-party provision concerning personal information. However, this does not apply when the Company is not legally obligated to comply under the Personal Information Protection Law or other applicable laws. The Company will follow the procedures outlined below when responding to such requests:
- Please contact the Company’s personal information inquiry desk.
- The Company will mail you a "Request for Disclosure/Correction, etc." form. After receiving the form, please review and agree to the Company’s "Handling of Personal Information," attach the required documents, and send them to the Company’s personal information inquiry desk by mail. The required documents are as follows:
2.1. Documents to confirm the identity of the individual or agent:
2.1.1. A copy of one of the following documents related to the individual or agent: - Driver's license (Include a copy of the back if there is a change of address) - Passport - My Number Card (front side only) - Residence card or Special Permanent Resident Certificate
2.2. Documents to confirm the mailing address:
2.2.1. A copy of your resident card (Do not send a resident card with your personal number listed).
2.3. Documents to prove the relationship between the individual subject to disclosure and the agent:
2.3.1. For voluntary agents: A power of attorney stating the authority to receive the disclosure, etc. 2.3.2. For guardians of minors: A copy of the family register or certificate of registered matters (issued within the last 6 months) 2.3.3. For adult guardians: A certificate of registered matters (issued within the last 6 months) 2.3.4. For parents: A copy of the family register or resident card (issued within the last 6 months)
- For requests for notification of the purpose of use or disclosure, a handling fee of 1,000 yen will be charged per request.
- The results of the Company’s review will be communicated to the registered individual or legal representative by sending a written response to the registered address or email address.
8.Personal-Related Information
When the Company acquires personal-related information from third parties and processes it as personal data, the Company will obtain the user’s consent unless the third party has already obtained such consent from the user.
9.Cookies
The Company may send cookies to customers' computers through the Company Services. Cookies are files that store usage history and input content on the customer’s computer. The Company may link the collected behavioral history with personal information.
10.Voluntariness of Providing Personal Information
Providing personal information to the Company is voluntary. However, if the necessary information is not provided, the Company Services and the services offered by the Company's group companies may not be delivered appropriately.